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Franco P

1 reviews | Active since Apr 2013

02 Sept 2026, 13:13

Mweb Fibre

I have had nothing but absolutely disgusting service from MWEB fibre. I am extremely disappointed with the service I have received regarding my fibre order.

Throughout this process, communication has been non-existent. I have received no proactive updates and have had to repeatedly follow up to obtain information about my order. I subsequently discovered that my order had been cancelled and resubmitted without my knowledge, which is entirely unacceptable.

Adding to my frustration, I have now been informed that fibre is not available in my area. This explanation is difficult to accept given that there are already two offices within the same office block that have active MWEB fibre services. The lack of communication, conflicting information, and absence of accountability have left me with very little confidence that this matter is being handled professionally and correctly.

0
Replies (4)
Mweb
Mweb's reply02 Sept 2026, 13:39
Official
Hi Franco, 
We understand how frustrating this experience has been, particularly with the lack of updates, the unexpected changes to your order, and the conflicting information regarding fibre availability at your location. We can appreciate why this has left you questioning what has happened with your order.We’d like to look into this further and establish what happened with the order and the availability information provided. Please send us a private message with the details linked to your order so we can investigate and assist you further.Kind regards,
The Mweb Team
FP
Franco P's update02 Sept 2026, 13:59
Reviewer Update
This is the second time I am sending my information with no responses - only excuses. The address is 74 Old Main Road, Kloof. MWEB fiber already exists there in two other offices in my block. My account no is ***8
FP
Franco P's update02 Sept 2026, 14:00
Reviewer Update
Unit 3
Mweb
Mweb's reply02 Sept 2026, 14:28
Official
Hi Franco,We understand your frustration, especially after already providing your information and having to follow up again without receiving a clear resolution. We also appreciate your concern regarding the conflicting information about fibre availability at your location, particularly given the existing Mweb fibre services in the same office block.Your query has now been logged with the team handling Openserve orders. They will look into the order history and the fibre availability information provided, and advise on what has happened and the appropriate next steps.Kind regards,
The Mweb Team