Mweb fibre

My Fibre has been out since 1am. I called around 8am and I was told that there is an outage with frogfoot. The consultant I spoke to (Steven) refuses to escalate this issue, talk to his Manager or connect me with frogfoot. Now I call and I'm being told I must wait 3-6days for them to fix the problem. We work from home, how is that going to help me in any way? That's a whole week of no productivity. This is nonsense