MWEB Fibre

We moved to a new place and I utilized the online portal to log an order to move my fibre line, all the hardware is already available at the new place, so just a line transfer. This order was placed on 20/02/2023, as of today, 07/03/2023 we are still without internet, in the interim we had to buy additional mobile data to keep my wife connected to do business, and of course my normal debit order for a service not rendered will go off again. I have placed numerous calls, sent emails, logged queries, and all I get is our teams are busy.....and if I track my order on line, the expected completion date just moves day by day.

How can it take 16 days to do a simple line move??? When I first ordered fibre it was installed and activated before I was done submitting the form, now to transfer a line I have to wait and wait and wait, and the answer stays the same...we are working on it. An utter disgrace. I have been a loyal customer of MWEB for many many years, and this is how I get treated??? I want answers and connections sorted ASAP.