Mweb fibre

I am sick and tired of Mweb and their fibre connection, my fibre gets debited from my account on the 26th of every month. For the past 2 week I have had no fibre, when I try calling them I get put on hold for over 39minutes,when I eventually get through I was told my fibre was paid, even though it is paid Mweb refuses to re activate my line and will still charge me the full amount at the end of the month. I rather get told there's amount owing for a service which I did not approve or take and when asked for proof of this I get told I must speak to the sales team, I have sent numerous emails and still recieved no help, Mweb is refusing to re activate my line and when asking for ot to be canceled I get no response what so every. I just honestly think it's really unfair that I am paying for a service which I can not use, Mweb is the worst internet provide to ever use