Mweb Fiber. Quick to debit your account, no interest in resolving your issues

I ordered a new fiber product on the 27th September, the product was immediately active. On the 30th September & 1st October I tried to connect to my fiber, unfortunately I could not. I phoned MWEB (55 minute phone call, passed around departments) but no solution. In the mean time I have been debited for the month of October and for the period 27 - 30 September. After another batch of phone calls it turns out my B number belongs to someone else. This is why I cannot connect and it is impossible to connect, however this is NOT the customers problem.

I phoned the billing department to get find out if I can get my money back, that was a no. In short I am being billed for a product that is not in any way active.

I have not received any feedback on my queries that I have logged via the admin portal and I am in no way prepared to spend another hour on a phone call for a generic answer that does not resolve my issue. How can Mweb not even check that the B number on their system matches that of OpenServe?

If the product is not in a usable state, it is not active. Stop taking money from accounts when there is no service!