Mweb fiber network

Very bad service, don't ever order anything from that company, I place an order for fiber internet it has been a week now the is no movement on the order, but they already debited my account, when I call them the phone rings for 30 minutes with no answer then hugh up.there app is very useless you can't even log enquiry on the app.they don't respond to the Email. I regrets that I choose there cheep services.