Mweb Fiber Complaint - No active service

I have been a loyal client for many years and last week decided to go onto their Fiber package. The Vumatel in stallion was done successfully, than I received the MWEB router. To date, I have no connection. I have spent many hours on the phone with different techs, but to no avail. I would like to know who will pick up the cost for the loss in our business whilst we have no connection. I need MWEB senior management to give this matter serious attention, there are many unhappy clients like me. All logged calls are closed after no success with the installation. Can the senior management look into this matter and treat it as *high priority* urgent. I am paying for a service that doesn't work... Can the Senior Management contact me urgently.

Kind Regards Shareefa Christley