MWeb Fiber activation - ********** service

We moved home on 1 Dec and 2 weeks prior advised MWeb of the move. We were advised that the previous tenant’s contract with another ISP needed to expire before we could have our service activated - but that this should occur on 1 Jan.

After daily follow ups since that time, it transpired that the previous ISP had not released the line.

I made all the calls to the other ISP and the fibre provider to get the line released. (According to the fibre provider, this is our ISPs job) and furthermore after confirming that the line is available have been phoning MWeb daily asking for an update. Comments range from “we are waiting for feedback from our third party service providers” which is ******* because MWeb have all the information at their disposal, to promises of activation that never materialise.

The call on-hold times at MWeb are ridiculous- with one call involving being on hold for more than 2,5 hours... and all with no resolution.

If you are looking for an ISP, I would definitely recommend steering clear of MWeb as you will get no assistance post activation of your initial service (where they get your money).