Mweb fiber

good day. My name is Jolene. I've been using mweb for more then a year now. Last year December I've decided to not continue i was already on a month to month basis.

I contacted mweb and ask them do i need to cancel my contract since i don't want to use the service anymore.The lady said no need I'm now switch over to a month to month and if i pay i get service if i do not pay i don't get service totally up to me.

So like i mentioned i haven't paid them since December since i didn't make use of the service anymore.

I just got a sms now stating mweb is handing my account over to the credit barue. I don't understand why since i haven't been having fiber since november.

How can i be in debt to mweb. I've tried to call them now used over R30 rand airtime amd they don't answer my calls. Very disgusted by Mweb