Mweb

MWEB and Octotel have provided the worst service I have experienced from an internet provider. My fibre connection has been down for extended periods, sometimes up to 9 hours in a single day, and this has happened approximately five times. Despite logging numerous complaints via the WhatsApp support line, no one has been able to explain the cause of these outages. There is no communication from MWEB regarding downtime, progress updates, or resolutions. Requests for a manager to call me back were made multiple times — not once did a manager return my call. I also sent emails and, to date, have received no response. I work from home and depend on a stable internet connection. I clearly explained this to a manager, whose response was completely unacceptable. I was told that my own manager should call him so he could explain that “MWEB is down.” This shows a total lack of professionalism and accountability. Outages occur from 8am until after 8pm, with no explanation and no effort to assist. Support agents are rude, unhelpful, and simply ignore customer concerns. I strongly advise anyone considering fibre services to avoid MWEB. The customer service is poor, outages are frequent, and there is no ownership taken when problems arise.