MWEB fast to spam inbox slow to help problem

I have received an email every single day about mweb's AUP and that my account was throttled but they are too slow to send me feedback after i asked help as i saw numerous devices linked to my router which means my internet was hacked.<br> <br> I sent an email asking for help and also attached a screenshot but the only response i have had was an automated response but no feedback. now while i am (im)patiently waiting for feedback on my problem i have to put up with being spammed with the AUP emails. <br> <br> At this very moment i am completely unhappy with MWEB and I do not see myself wanting to continue and even though i tell friends that MWEB is the way to go i am starting to change my story to find somewhere else as they do not respond to a problem fast/at all and they spam your inbox.<br>