MWEB FALSE SERVICE

I have an account with Mweb and ordered a 1 gig fibre line, the add says that a free router will be sent to You, The false part of the advertising is that they don't tell You that the will be sending a router that cannot even handle 50-60 meg download speed. SO You are paying for the service but the Equipment cannot handle the speed. I have now spent 9 days phoning, mailing and and putting online queries on their website but the MWEB motto is ignore ignore ignore. No one comes back and no one take responsibility to assist and offer a solution. Please do not fall for their false advertising and BAD service