MWEB FALSE ADVERTISING AND VERY POOR SERVICE

I app**** for fiber installation on the 27th of July they advertised that all will be up and running in 2 weeks its a month later and still no wifi. When you phone in on *** you will be on the phone for a 30 mins to hour going from automated selections to getting cut off 5 to 6 times each time you phone. when you eventually get to speak to an agent they put you back in to the que just to get cut off again. The service is very very poor and you wait and wait and wait had 2 agents phoning me back in the last 4 weeks with no solution. We got to a point of really just giving up but we are already bound to their telephonically binding contract and if you cancel you are still liable for fees. I will never refer Mweb to any of my friends or family to spare them the frustration of being let down and to spare them experiencing extremely frustrating poor customer service. I have a daughter in high school who has to do school work online because of the pandemic we are experiencing she has lost a lot of very needed marks for the end of the year. We app**** for Wifi so we could help her with her school work on a platform provided by the school and we disappointed our child. I am a very patient person but I have reached the end of it.