Mweb - False advertising and poor service delivery

I am absolutely appalled at the service we have been receiving from mweb and Frog Foot. We have a 1000mbs line that is costing us quite a bit of money. We have moved to new premises and since we moved in fron the 20th of August 2024. We have never received what we pay for. We have complained. Logged calls. Spent hours on the phone with the technical department. Have proved beyond reasonal doubt that we are not getting a good line speed. Even youtube basic internet services are buffering. We have done direct dial up tests with mweb proving that at times we are getting speeds as low as 7mbs per second to 108mbs. On a good day We might get 200mbs. The issue is not being resolved. We work from home and they promise every time that the matter will be resolved. They promise feedback. They state that the problem is with the Fibre Frog Foot line. And yet Frog Foot has never been to our premises to inspection their equipment or anything. Yet every month they get paid but we have not been receiving the service promised. Mweb acknowledged that there is a problem and yet it is not being sorted

We are yet to understand how they can advertise a service and get paid for it but we are struggling with the service. How can they advertise a service that they can not offer nor repair and get paid for it. This is false advertising. 3 months and our Fibre is still not working properly. We would not recommend them to anybody and feel let down as they are promising that they will resolve the matter but still to no avail. And still charging us for a service that we are struggling with. I would definitely recommend to not use them as a service provider as they are not able to resolve the problem.