AB
Alec B
1 reviews | Active since Sept 2013
27 Mar 2026, 11:13
Mweb Failure to Respond
False promises to contact clients yesterday two weeks on and no response from MWEB over their shambolic spam filter failure
They used to be good, but their epic failures on this matter will have me close my account soon
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Replies (1)
Mweb's replyOfficial
27 Mar 2026, 11:33Hi Alec, we completely understand your frustration, waiting for two weeks without any response after being promised follow-up is unacceptable, and it’s clear that this has caused significant disruption. Experiencing issues with your spam filter on top of poor communication is understandably very aggravating, especially when you rely on your email for important messages.
We can confirm that this matter is now with our Complaints team. They will thoroughly investigate the issue and ensure it is addressed appropriately, so you have a clear understanding of what happened and how it will be resolved. We truly appreciate you taking the time to share your experience. Your patience is valued, and we’re committed to ensuring the team looks into this matter carefully to prevent similar issues in the future.
Kind Regards,
The Mweb Team
We can confirm that this matter is now with our Complaints team. They will thoroughly investigate the issue and ensure it is addressed appropriately, so you have a clear understanding of what happened and how it will be resolved. We truly appreciate you taking the time to share your experience. Your patience is valued, and we’re committed to ensuring the team looks into this matter carefully to prevent similar issues in the future.
Kind Regards,
The Mweb Team
Best regards,
Mweb's reply27 Mar 2026, 11:33
Official
Hi Alec, we completely understand your frustration, waiting for two weeks without any response after being promised follow-up is unacceptable, and it’s clear that this has caused significant disruption. Experiencing issues with your spam filter on top of poor communication is understandably very aggravating, especially when you rely on your email for important messages.
We can confirm that this matter is now with our Complaints team. They will thoroughly investigate the issue and ensure it is addressed appropriately, so you have a clear understanding of what happened and how it will be resolved. We truly appreciate you taking the time to share your experience. Your patience is valued, and we’re committed to ensuring the team looks into this matter carefully to prevent similar issues in the future.
Kind Regards,
The Mweb Team
We can confirm that this matter is now with our Complaints team. They will thoroughly investigate the issue and ensure it is addressed appropriately, so you have a clear understanding of what happened and how it will be resolved. We truly appreciate you taking the time to share your experience. Your patience is valued, and we’re committed to ensuring the team looks into this matter carefully to prevent similar issues in the future.
Kind Regards,
The Mweb Team
Best regards,