Mweb failure to deliver

I moved houses and in due course gave mweb 6 weeks prior notice to get access to my new property. One the first occasion the fibre guys rocked up, said there was no route and would need maintenance dept. To sort it out. One the second occasion no one showed up as per appointment. On the third occasion same thing. And as of today my 12pm scheduled meeting has co.e and gone. I have on prior occasions asked for guarantees as time is money and I have taken 3 entire days sitting around waiting for no shows. Firstly who is going to reimburse me for time lose, and secondly I have already been billed on the 22 August for services of which I have not received. Who is going to refund me for this as i am not as yet a happy customer with connectivity. So as far as i am concerned this is theft in no other form.

We have contacted mweb twice today and been assured of a return call, and guess that did not mean today either. Would greatly appreciate some form of feedback from someone of authority as management never seems to be available on demand