MWEB FAILS YOU EVERY STEP OF THE WAY

MWEB has failed me at every single point of contact - wasting my time, energy and money!

I have moved house and have been trying to move my internet for almost 2 weeks. My husband has called in almost everyday, having to re-explain the matter only to be pushed from pillar to post! Everyday we need to buy 10gigs of data since we work from home.

One day someone tells us our query is received, it will take 72 hours to have someone reach out to arrange appointment for setup. We call 72 hours later, only to be told, there is no reference, and that we need to send an email??? Then we send the email and again wait a few days, and NOTHING????? My husband calls again to follow up, only to have to again rehash EVERYTHING he has already explained before to some ****y unprofessional "supposed service" consultant, who backchatted and made us feel as though we are in the wrong??

What is wrong with you and your people??!?!?!? DO YOU NOT UNDERSTAND CLIENT CENTRICITY OR JUST MERELY FOUNDATIONS OF CUSTOMER SERVICE??

We decided to again give you a chance, and called again - only to have to again rehash all the information AGAIN!!! We asked for a manager to contact us, only to again have to wait and no-one reached out - STILL NO MANAGER HAS REACHED OUT???

THIS IS UNACCEPTABLE. GO LISTEN TO ALL THE RECORDED CALLS - WE HAVE TO WASTE OUR MONEY TO RUN AFTER YOU AND WE ARE STILL PAYING FOR YOUR SERVICE??

I EXPECT A MANAGER TO CONTACT ME TODAY STILL AND RESOLVE THIS MATTER - I AM SICK AND TIRED OF DEALING WITH YOUR *********** STAFF WHO CANT READ, UNDERSTAND AND KNOW HOW TO TREAT CLIENTS.