MWEB fails to respond

I reported our Internet down in the beginning of January to Mweb. I also pay Mweb for the line. They said it was a Telkom error and would report.it. The line was still down 1 week later. This was causing a problem as we both work from home. When I called Mweb, they said they had 7-10 days to fix it. The period passed and the line was still down. I have probably made a good 10 calls since then and the line is still not fixed. I have heard every excuse from Telkom laying a new line, Telkom downgrading the exchange to it is my modem's fault. Promises of escalation to \Telkom treat us like a normal customer\". It's now a month and we still do not have Internet! !!!! "