Mweb fails at customer service.

Mweb promise a 2 week delivery of fibre MAX. ALL THAT is needed is a Vumatel technician to bring fibre already installed in the complex into the apartment. 4 weeks later approx 12 calls and being pushed from pillar to post NO FIBRE. No accountability, no promised call back materializes, no SMS updates. This is just a joke. Is this what is called service.