MWEB Failing their clients

Good day We have been trying to get some help with our port from Telkom to VOIP with MWEB, this has been going on since the 19 May 2022, and the port has not gone through, Telkom has informed us that no Port request has been done from MWEB's side.

MWEB's website shows that it will happen on the 07/06/2022 but nothing has gone through, I sent through a ticket on MWEBS web site informing them that we are loosing business because of this they said someone from the VOIP department will phone and as of yet no one has phoned, Sent them another message yesterday and MWEB has not responded.

we are loosing over R5000 an day because we have no phone line and it is destroying our name as everyone is thinking we have closed done.

The week end is our busiest time and we will be loosing over R10 000 a day if the lines are not up and running today, it is so wonderful when they want money everything needs to be done now but when you are having trouble then it takes weeks, if we can not make business we can not pay you .