MWEB

My husband passed away in January 2021, I gave notice and received confirmation of the cancellation of his MWEB services as of 31 January 2022. In December 2022 I made a mistake and paid an amount of R950 to MWEB, which was for my MNET account. Since January 2023, I have been struggling to get a refund from MWEB. Suddenly there were outstanding amounts and all sorts of excuses not to refund me the R950—every time they requested the same information, Proof of payment, and banking account. This is the worst service ever, is this because I am no longer a client? Helena Viljoen