MWEB Extremly bad service

I wish to log a compliant about the poor service that I am receiving from Mweb. When trying to call Mweb you have to wait online for almost 20min before an agent answers the phone and I am calling from my cell phone!!!

Secondly ordered a UPS from MWEB, when I called to quarry about the device, I was told that this device can be used for my router and my laptop during loadshedding, When the device arrived I found that the connectors that came with the device did not match both my laptops, when I phoned back to ask to return the device I was told that I cannot return it because the box was opened…My question to MWEB how was I supposed to know that the connections will not fit my laptop without opening the box??

Thirdly I logged a call for my line being down on the 03/01/2022 ref MWB***7 and ISP-***, I was told that someone from Vumatell will call me before they dispatch a tech, later the same day my neighbor called me to tell me that the tech is at my house the problem I have with this is. 1. No one called me to arrange a time. 2. When my Neighbour called me, I told him to ask the tech to come back at 3 o’clock, the tech said that he will come back. 3. At about 16h00 I phoned Mweb again and spoke to an agent and I told the agent that the tech never came, the Mweb agent told me that he noticed that the call was not closed so he will update the call for the tech to call me. 4. I told the agent please update the call that I will not be available o the 4th and that the tech must not come on the 4th but should come on the 5th, 5. No one called me, so today when I called and I had to be on my cell for more than 20min, I was told that the call was closed because I was not available yesterday????? 🤬🤬🤬🤬🤬🤬🤬 6. The agent advised that he will log a dispute ticket but gave me the same ref number that was given previously.

MWEB should relook at the automation process before a customer gets to speak to an agent it takes to long it is expensive for people that I calling from cell-phones. They should also make sure that customers are aware when ordering a device that it cannot be returned if the device is opened, maybe sending a note with the device.

This is BAD VERY BAD customer service