MWEB - Extremely Frustrating Experience – Non-existent Customer Support

I have had a terrible experience with MWEB since April 2024. Their customer service and communication are practically non-existent. Whenever I encounter technical or billing issues, trying to reach them through phone, WhatsApp, or email is a complete nightmare — there's just no response.

At the moment, I’m sitting at home without internet because I supposedly owe R0.01 — yes, one cent — due to MWEB's error in not deducting the full amount during my last payment. I’ve been trying to pay this tiny outstanding balance, but the payment won’t go through. I’ve exhausted every possible channel to contact them, and still, nothing.

This has been the ongoing pattern for over a year now — endless problems, zero accountability, and no way to get proper support. It honestly feels like dealing with a ghost company. I am beyond frustrated and disappointed with the level of service (or lack thereof) I’ve received from MWEB.