Mweb extremely extremely Bad customer service

1-We are moving to a new house, new build, no fibre infrastructure.

2-ordered new fibre package for new address on 13 September 2022

3-Made arrangements to schedule cancellation of current fibre line at existing address.

4-vumatel technician attended on 21 September 2022 to install fibre only to realised there is no in frastructure. This was then 'escalated'

5-updates on my order then indicated that installation would take place 7 October, then eventually moved to 31 October 2022.

6 still no infrusture installed, I work from home, and am afraid if/ when techs attend on 31 October, there will still be no infrastructure for the fibre installation to be completed.

7 mweb support is not helpful, basically telling me they cannot say when infrastructure will be installed.

I am having to follow up constantly, and not provided with any concrete information.

We are now almost a week away from my fibre being cancelled and us moving to our new home without fibre, again, I work from home and this will affect my income. I feel more that enough time from initial order up to now was provided - I am still clueless as to where I stand