MWEB extremely disappointed

Mweb I am furious.

I have had to switch from fibre to lte due to us relocating this weekend. During our RECORDED telephone conversation, I specifically asked you not to disconnect my fibre account until month end. Today you delivered my lte router which has NO SIM CARD and you have canceled my fibre connection even though I have paid for the month. What am I supposed to fo with a router without a dim? And I informed you I run my business from home so I CANNOT be without wifi !

I am infuriated 😡 mweb you have disappointed me beyond words