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Shavani N
1 reviews | Active since Jun 2026
04 Jun 2026, 17:53
Mweb EXTREMELY BAD SERVICE
I am extremely disappointed with the service from MWEB technical support.
I have called more than five times, and my airtime keeps getting exhausted while waiting for assistance. I’ve had to keep buying airtime just to stay on hold, and I have been stuck as caller number 5 for over an hour with no help.
It is unacceptable that support agents cannot return customer calls. At this point, I’ve spent more on airtime trying to get support than on the actual WiFi service.
This level of customer service is extremely poor. Hire more staff or improve the online support system. This will be my last month with MWEB.
Highly NOT RECOMMENDED if anyone is considering joining MWEB!!!
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Replies (1)
Mweb's replyOfficial
05 Jun 2026, 09:50Hi Shavani,
We understand how frustrating it must be to struggle to get through to support while dealing with an ongoing connectivity issue, especially when you rely on your service daily. Not having a working connection and being unable to get timely assistance can be very disruptive and discouraging.
This experience clearly fell short of the level of service we aim to provide, particularly when it comes to accessibility of support and ensuring your service is restored promptly.
We have requested the Finance Team to review your account, ensure the status is correctly aligned, and arrange for your reconnection where required. They will reach out to you directly to provide clarity and assist further with resolving this matter.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get through to support while dealing with an ongoing connectivity issue, especially when you rely on your service daily. Not having a working connection and being unable to get timely assistance can be very disruptive and discouraging.
This experience clearly fell short of the level of service we aim to provide, particularly when it comes to accessibility of support and ensuring your service is restored promptly.
We have requested the Finance Team to review your account, ensure the status is correctly aligned, and arrange for your reconnection where required. They will reach out to you directly to provide clarity and assist further with resolving this matter.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
Mweb's reply05 Jun 2026, 09:50
Official
Hi Shavani,
We understand how frustrating it must be to struggle to get through to support while dealing with an ongoing connectivity issue, especially when you rely on your service daily. Not having a working connection and being unable to get timely assistance can be very disruptive and discouraging.
This experience clearly fell short of the level of service we aim to provide, particularly when it comes to accessibility of support and ensuring your service is restored promptly.
We have requested the Finance Team to review your account, ensure the status is correctly aligned, and arrange for your reconnection where required. They will reach out to you directly to provide clarity and assist further with resolving this matter.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team
We understand how frustrating it must be to struggle to get through to support while dealing with an ongoing connectivity issue, especially when you rely on your service daily. Not having a working connection and being unable to get timely assistance can be very disruptive and discouraging.
This experience clearly fell short of the level of service we aim to provide, particularly when it comes to accessibility of support and ensuring your service is restored promptly.
We have requested the Finance Team to review your account, ensure the status is correctly aligned, and arrange for your reconnection where required. They will reach out to you directly to provide clarity and assist further with resolving this matter.
If you require any further assistance, you’re welcome to send us a direct message on Hello Peter, and we’ll ensure you receive the help you need.
Kind regards,
Mweb Team