sH
shane H

1 reviews | Active since Dec 2023

07 Dec 2023, 12:36

Mweb expensive and poor service and customer service

Terrible customer service and technical support. Cost is higher than competitors and fibre line is sone 50 % of what I pay for and sometimes worse I need to reboot each day as it keep being throttled by provider and it's supposed to be uncapped. Customer service drops the line technical support takes forever to reach like 40 minutes and then your airtime is running out and they won't phone you back. Requested a a supervisor and no response. Happy to take your money but no support. Today I have called 7 times with no result as l was hung up on multiple times and I wasn't rude just asked questions with no response

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Replies (1)
sH
shane H's update07 Dec 2023, 12:46
Reviewer Update
If I dont get a call I will advise all my colleagues of which their are thousands and we all work online full time