MWeb excellent customer service

I had been incorrectly billed dye to an ************ online ****s company that had incorrectly subscribed me to a service that did not exist and I did not subscribe to.

Nicolette Fisher in client services and billing at Mweb went above and beyond to assist me with information and even perusing the problem which technically was not their problem to deal with.

Her assistance was invaluable in resolving my issue. Her service rekindled my faith the brand and I am still a loyal mweb customer because of it.

Well done Mweb - you should be proud of the people you have serving customers. It's not always easy to resolve issues for all customers but for me, it was a positive and helpful contribution towards solving mine. Much appreciated.