JC
Jean-Pierre Cronje

1 reviews | Active since Sept 2016

17 Sept 2016, 14:55

Mweb excellent customer service

<p>Just wanted to comment on my experience with mweb so far. The reason I chose mweb a while back was partly due to their cheap packages but also partly because they respond to social media enquiries and complaints (hellopeter as well) where other providers does not. They are actively trying to improve customer satisfaction which is awesome. I recently had a connection problem whereby they responded above expectations and even reimbursed me for time offline when it was not even their fault but that of Telkom. Very happy and I will definitely recommend Mweb to any internet user.</p>

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Replies (1)
Mweb
Mweb's reply19 Sept 2016, 13:10
Official

Good day JPCronje

Thank you for taking time to send us your positive feedback which we really appreciate.


We are delighted that your service experience with MWEB was positive as we continually strive to improve our levels of service and support to our customers.

We will certainly pass your compliment on to the team and the respective line managers.

We will do all we can to continue to live up to the standards that you have come to expect from us.

Wishing you many more happy customer experiences with us!

Kind regards
MWEB Client Services

Best regards,