MWEB ETERNAL WAIT FOR DELIVERY!

Typical SA customer service, friendly till they get your money then you get little to no assistance thereafter. I ordered an LTE router along with a data package from MWEB about three weeks ago, Luvokazi who assisted me was friendly and helpful initially after all other attempts to call failed as all staff placed me on hold then hung up for a week. I was hopeful when Luvokazi even called me back, we went through all the steps and the contract specifies that the delivery should be within 10 working days. We're going on three weeks since my payment now and Luvokazi is not responding to my emails nor calling back whenever I request her to. I asked that she sends details of the courier so I can personally follow up on the package, she failed to do that too, instead I got an sms about my banking details being incorrect. I checked the details on my online profile and nothing is out of order.

You'd think they'd call to explain exactly what the matter is or speed up the process. I've been out of the country for two years and need internet desperately but here I am cornered into buying extremely expensive data every day just to get work done. I am literally losing income waiting on MWEB to value their paying customers.

Disgusting! I would cancel my order but it has been this long and I'm almost certain I'll experience something similar with their competitors and I'll be without internet for two to three months by then.

Luvokazi Magoda needs to be disciplined and trained better at her job. It seems like she's clueless and unable to ask for help or explain to customers whenever there is a delay.

I need this issue attended to urgently.