MWEB - empty promises and no delivery

If I could, I would give Mweb 0 stars for its poor customer service. I placed a fibre order on 19 April and almost a month later, I have yet to receive a call from the fibre provider, Vumatel. Mweb does a poor job of following up or escalating the matter, making empty promises to the end-user. The normal turnaround time for fibre installation is 14 days, my order is now way past the 14 day turnaround time, so now its in escalation phase. Imagine my shock and frustration when the customer service consultant told me that the turnaround time for escalation is 5 working days. How is that escalating a matter if the end-user must still wait. I received my router last week Friday - also something I had to constantly follow up on. What good is a router without any Internet connection.

I regret using Mweb so much and want to go back to Afrihost whose service was absolutely impeccable. The router was delivered within 3 days and Vumatel called me within 2 days. If it were not for the promo Mweb was running, I would have stayed with Afrihost.

Mweb, if you do not step up your service delivery, no matter how many promos you run in the coming days, end-users will leave you for better service providers in the near future!