Item: Mweb
Rating: 1
Author: Sylvester J

Mweb's replyOfficial

18 May 2026, 10:00

Hi Sylvester, Thank you for bringing this to our attention. We understand the seriousness of the issue you’re experiencing, particularly where quarantined emails have impacted your business operations despite your account being fully up to date. We also recognise the frustration caused by repeated attempts to resolve this without a lasting outcome. At this stage, we need to securely access your account details in order to properly investigate the quarantine behaviour and determine why previously released emails have not been successfully delivered. This will allow us to escalate the matter directly to our technical team for resolution. Please send us a private message with your Mweb account email address, along with a brief summary of the issue and any relevant sender or time details where possible. Once received, we will prioritise the investigation, review the quarantine handling in full, and ensure corrective action is taken to restore normal email functionality and prevent recurrence. We remain committed to resolving this for you as a priority. Kind regards,
The Mweb Team

Best regards,

Mweb's reply18 May 2026, 10:00

Official

Hi Sylvester, Thank you for bringing this to our attention. We understand the seriousness of the issue you’re experiencing, particularly where quarantined emails have impacted your business operations despite your account being fully up to date. We also recognise the frustration caused by repeated attempts to resolve this without a lasting outcome. At this stage, we need to securely access your account details in order to properly investigate the quarantine behaviour and determine why previously released emails have not been successfully delivered. This will allow us to escalate the matter directly to our technical team for resolution. Please send us a private message with your Mweb account email address, along with a brief summary of the issue and any relevant sender or time details where possible. Once received, we will prioritise the investigation, review the quarantine handling in full, and ensure corrective action is taken to restore normal email functionality and prevent recurrence. We remain committed to resolving this for you as a priority. Kind regards,
The Mweb Team

Best regards,

SJ

Sylvester J's updateReviewer Update

18 May 2026, 10:57

I have sent this information to you guys a number of times....
My Mweb account number is ***.
My contact details are as follows :-
Email : ***
Cell : ***.
I cannot specifically tell you which emails have been quarantined but one of the senders is our bankers, Standard Bank and our bank statements are not received. One of them is account ending ****6113.
This is how serious this matter is.
Please treat it as such.

SJ

Sylvester J's update18 May 2026, 10:57

Reviewer Update

I have sent this information to you guys a number of times....
My Mweb account number is ***.
My contact details are as follows :-
Email : ***
Cell : ***.
I cannot specifically tell you which emails have been quarantined but one of the senders is our bankers, Standard Bank and our bank statements are not received. One of them is account ending ****6113.
This is how serious this matter is.
Please treat it as such.

Mweb's replyOfficial

18 May 2026, 11:19

Hi Sylvester, Thank you for your message, and we understand the seriousness of this matter, especially given that it involves your banking correspondence and the impact on your business operations. We can confirm that a callback was previously logged with our Technical Support team, however the team was unable to reach you on the contact number provided at the time of calling. A new callback has now been scheduled for today between 14h00 and 15h00 to ensure this is followed up directly with you. We also acknowledge the additional account details you’ve shared, including your email address and contact number, as well as the specific concern regarding quarantined emails from key senders such as Standard Bank. This information will assist the technical team in narrowing down the investigation and prioritising the review of your mail filtering and quarantine rules. Given the nature of the impact described, the matter will be handled with the appropriate urgency during the scheduled callback to ensure a full review and resolution path is provided. Kind regards,
The Mweb Team

Best regards,

Mweb's reply18 May 2026, 11:19

Official

Hi Sylvester, Thank you for your message, and we understand the seriousness of this matter, especially given that it involves your banking correspondence and the impact on your business operations. We can confirm that a callback was previously logged with our Technical Support team, however the team was unable to reach you on the contact number provided at the time of calling. A new callback has now been scheduled for today between 14h00 and 15h00 to ensure this is followed up directly with you. We also acknowledge the additional account details you’ve shared, including your email address and contact number, as well as the specific concern regarding quarantined emails from key senders such as Standard Bank. This information will assist the technical team in narrowing down the investigation and prioritising the review of your mail filtering and quarantine rules. Given the nature of the impact described, the matter will be handled with the appropriate urgency during the scheduled callback to ensure a full review and resolution path is provided. Kind regards,
The Mweb Team

Best regards,

SJ

Sylvester J's updateReviewer Update

18 May 2026, 11:53

Thanks....I hope that we could resolve this unpleasant situation...
My contact number is ***.

SJ

Sylvester J's update18 May 2026, 11:53

Reviewer Update

Thanks....I hope that we could resolve this unpleasant situation...
My contact number is ***.

Mweb's replyOfficial

18 May 2026, 11:56

Hi Sylvester, Thank you for your response and for confirming your contact details. We appreciate your patience while this is being addressed and will ensure the focus is on reaching a clear resolution during the call. Kind regards,
The Mweb Team

Best regards,

Mweb's reply18 May 2026, 11:56

Official

Hi Sylvester, Thank you for your response and for confirming your contact details. We appreciate your patience while this is being addressed and will ensure the focus is on reaching a clear resolution during the call. Kind regards,
The Mweb Team

Best regards,

SJ

Sylvester J's updateReviewer Update

18 May 2026, 15:22

Please be advised that I DID NOT get a call from Mweb.
This is getting very frustrating now....

SJ

Sylvester J's update18 May 2026, 15:22

Reviewer Update

Please be advised that I DID NOT get a call from Mweb.
This is getting very frustrating now....

Mweb's replyOfficial

18 May 2026, 16:41

Hi Sylvester, We understand your frustration, especially as you were expecting contact from the team and did not receive the callback as anticipated. We can confirm that your query remains open with our Technical Support team and is still receiving attention. A further follow-up has been submitted regarding the missed contact attempt so the team can review and reconnect with you accordingly. We acknowledge the inconvenience caused by the delay and the missed communication, and the matter remains active until resolved. Kind regards,
The Mweb Team

Best regards,

Mweb's reply18 May 2026, 16:41

Official

Hi Sylvester, We understand your frustration, especially as you were expecting contact from the team and did not receive the callback as anticipated. We can confirm that your query remains open with our Technical Support team and is still receiving attention. A further follow-up has been submitted regarding the missed contact attempt so the team can review and reconnect with you accordingly. We acknowledge the inconvenience caused by the delay and the missed communication, and the matter remains active until resolved. Kind regards,
The Mweb Team

Best regards,

Mweb - empty promises

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