MWEB email is a total disaster and tech support is non-existent

Hi Christa,  That does sound extremely frustrating, being unable to access legitimate emails or manage quarantined messages completely disrupts your workflow. The OTP issues you’re experiencing are likely linked to how notifications are being delivered, but there are a few steps you can try immediately to regain access without escalating: 

1. Check alternate contact number or email: If you have an alternate number or secondary email linked to your account, try using that to receive the OTP. 
2. Clear cache or try a different browser/device: Sometimes OTPs fail to appear due to browser or app caching issues. 
3. Temporarily disable strict spam filters on your device: If possible, check any email clients or security apps that might be quarantining messages before they reach your inbox. 
4. Request OTP via email: Some systems allow OTP delivery via email rather than SMS. If available, select that option. 

If these steps don’t resolve the issue, please send us a private message with your account details (registered email or account number). We can then verify your account securely and assist you in regaining access to your mailbox and managing quarantined messages. We’ll ensure this is sorted so you can start receiving and managing your emails without further interruptions. Kind regards,
 The Mweb Team 

Hi Christa,  Thank you for the detailed update. I completely understand how frustrating this must be, especially having tried multiple devices and methods, yet still not being able to access your quarantine folders or reset your password. We’ve escalated this to our Technical Team to investigate and assist directly. They will contact you through the secure channels available to ensure you can regain full access to your mailbox and the Antispam Cloud portal. Kind regards,
The Mweb Team 

You're welcome.

Hi Christa, we understand how concerning it is that even the temporary password link is not appearing as expected on your iPhone and webmail, adding to the difficulties with accessing your emails.Our technical support team will be able to address this directly during the scheduled callback tomorrow between 9:00 and 10:00 under reference MWB***5. They will investigate why links and emails are disappearing and guide you through restoring proper access to your quarantine folders.Kind regards,
The Mweb Team

Hi Christa,

Thank you for bringing this to our attention. We have escalated your case to the Technical Support Team and requested that they urgently assist you with your reference MWB***5. They will ensure you are contacted and provide guidance to resolve the issues as quickly as possible.

Kind regards,
The Mweb Team

Hello  Christa

Thank you so much for your update.  You're welcome to try these guidelines on how to update your review details/rating. 

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Kind regards, 
The Mweb Team