MWEB email access

I am having the same problem as Mackinno16 with my parents email account. Can't get access to email account for two weeks now. Authentication failed, no matter what I try. Can only access via the message center. Three attempts via other platform like Outlook on laptop or via galaxy tab and the email account is \spam"locked.<br> <br> Multiple calls and emails to technical support and service center and still not resolved. Even made a trip to retail shop in Canal Walk and Head Office in Parow. At least the retail shop could tell me that the account is spam locked. Something the technical support did not even bother to check.<br> """