NK
Nozipho K
1 reviews | Active since Jul 2026
15 Sept 2026, 09:41
Mweb
I experienced issues towards the end of August for 3 days, then the network was working again. I now haven’t had internet connection since the 3rd of September, I’ve had multiple chats with the agents and they all keep asking me to switch off the device for 10 minutes. I eventually got ahold of someone who booked a technician, a day or two later they sent me messages that the technician was sent and the query is resolved. I had to contact them again and advise that no technician had come. They said they would send someone ‘again’. Today is the 15th of September and I still have no internet connection. I have since reversed the debit order for this month because I’m being taking for a ride here. I was speaking to agents on WhatsApp and again on Instagram, non of them care. Maybe only 1 out of everyone one I’ve spoken to tried to do something. The other agents kept saying there are no reported outages in my area while I’m reporting it with them. This is unacceptable. The lack of service is appalling! You sit on a chat for 3 hours begging agents for quicker responses then the only solution they have is for you to reboot the device. I currently looking for a new service provider. I inquired about a cancellation and was told I need to pay a cancellation fee. Even their agents “understand” why you want to cancel. They don’t even try to retain you. This isn’t service, this is taking clients money and not rendering a service then holding us hostage with a cancellation fee yet still no service provided. Nonsense!
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Replies (3)
Mweb's replyOfficial
15 Sept 2026, 10:01Hello Nozipho,
We understand how frustrating it must be to experience ongoing connectivity issues while also feeling that you're not receiving the level of service and support needed to get the matter resolved. We can appreciate how disappointing this experience has been, especially after multiple interactions while trying to restore your connection. Having reviewed the account, we can see that the service is currently suspended. In order for meaningful testing and troubleshooting to take place, the account would first need to be restored to an active state, as any connectivity tests performed while the service is suspended will unfortunately not produce reliable results. To help move this forward, we've requested that our Finance Team review the matter and reach out to assist with the account. Once the account-related concerns have been addressed and the service is active again, we'll be able to provide further technical assistance and continue investigating the connectivity issue.Should you require any further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience ongoing connectivity issues while also feeling that you're not receiving the level of service and support needed to get the matter resolved. We can appreciate how disappointing this experience has been, especially after multiple interactions while trying to restore your connection. Having reviewed the account, we can see that the service is currently suspended. In order for meaningful testing and troubleshooting to take place, the account would first need to be restored to an active state, as any connectivity tests performed while the service is suspended will unfortunately not produce reliable results. To help move this forward, we've requested that our Finance Team review the matter and reach out to assist with the account. Once the account-related concerns have been addressed and the service is active again, we'll be able to provide further technical assistance and continue investigating the connectivity issue.Should you require any further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 10:01
Official
Hello Nozipho,
We understand how frustrating it must be to experience ongoing connectivity issues while also feeling that you're not receiving the level of service and support needed to get the matter resolved. We can appreciate how disappointing this experience has been, especially after multiple interactions while trying to restore your connection. Having reviewed the account, we can see that the service is currently suspended. In order for meaningful testing and troubleshooting to take place, the account would first need to be restored to an active state, as any connectivity tests performed while the service is suspended will unfortunately not produce reliable results. To help move this forward, we've requested that our Finance Team review the matter and reach out to assist with the account. Once the account-related concerns have been addressed and the service is active again, we'll be able to provide further technical assistance and continue investigating the connectivity issue.Should you require any further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to experience ongoing connectivity issues while also feeling that you're not receiving the level of service and support needed to get the matter resolved. We can appreciate how disappointing this experience has been, especially after multiple interactions while trying to restore your connection. Having reviewed the account, we can see that the service is currently suspended. In order for meaningful testing and troubleshooting to take place, the account would first need to be restored to an active state, as any connectivity tests performed while the service is suspended will unfortunately not produce reliable results. To help move this forward, we've requested that our Finance Team review the matter and reach out to assist with the account. Once the account-related concerns have been addressed and the service is active again, we'll be able to provide further technical assistance and continue investigating the connectivity issue.Should you require any further assistance, please feel free to continue engaging with us here on Hello Peter, and we'll gladly assist.
Kind regards,
Mweb Team
NK
Nozipho K's updateReviewer Update
15 Sept 2026, 16:01You want me to pay in order for you to assist but the whole time I had paid I wasn’t receiving the service, I was without internet for more than 10 days. You also cannot guarantee that once reinstated I will have the service. Which is completely unfair! Once you can prove that my network has been reinstated and is working 100%, I won’t pay a single cent. The service you provide is not scarce, I can simply move to another company. You won’t even prorate me for the days your internet was down without any communication might I add.
The service is not merely suspended. You were not providing a service to begin with. So I reversed the debit order now suddenly you know how to communicate, however when I was busy trying to get this resolved there was very little feedback being given. I’m not going to beg you to provide a service. I’ll take my money elsewhere. I just want to make sure the next person sees the review and knows how you run your company.
The service is not merely suspended. You were not providing a service to begin with. So I reversed the debit order now suddenly you know how to communicate, however when I was busy trying to get this resolved there was very little feedback being given. I’m not going to beg you to provide a service. I’ll take my money elsewhere. I just want to make sure the next person sees the review and knows how you run your company.
NK
Nozipho K's update15 Sept 2026, 16:01
Reviewer Update
You want me to pay in order for you to assist but the whole time I had paid I wasn’t receiving the service, I was without internet for more than 10 days. You also cannot guarantee that once reinstated I will have the service. Which is completely unfair! Once you can prove that my network has been reinstated and is working 100%, I won’t pay a single cent. The service you provide is not scarce, I can simply move to another company. You won’t even prorate me for the days your internet was down without any communication might I add.
The service is not merely suspended. You were not providing a service to begin with. So I reversed the debit order now suddenly you know how to communicate, however when I was busy trying to get this resolved there was very little feedback being given. I’m not going to beg you to provide a service. I’ll take my money elsewhere. I just want to make sure the next person sees the review and knows how you run your company.
The service is not merely suspended. You were not providing a service to begin with. So I reversed the debit order now suddenly you know how to communicate, however when I was busy trying to get this resolved there was very little feedback being given. I’m not going to beg you to provide a service. I’ll take my money elsewhere. I just want to make sure the next person sees the review and knows how you run your company.
Mweb's replyOfficial
15 Sept 2026, 16:27Hello Nozipho,
We understand how frustrating and disappointing this experience has been, especially after being without a working service, repeatedly trying to get assistance, and feeling that the support you needed was not provided when you first raised the issue. We can appreciate why this has left you feeling dissatisfied and questioning the value of the service.We`ve seen that you have since been in contact with our teams and that the necessary assistance has been provided to have the account reinstated. In addition, a further escalation has been submitted to our Technical Team to investigate and assist with the connectivity concerns. The Technical Team will be reaching out and remains committed to seeing your connectivity issue through to resolution. The matter remains under active attention to ensure the service is fully restored and functioning as expected.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this experience has been, especially after being without a working service, repeatedly trying to get assistance, and feeling that the support you needed was not provided when you first raised the issue. We can appreciate why this has left you feeling dissatisfied and questioning the value of the service.We`ve seen that you have since been in contact with our teams and that the necessary assistance has been provided to have the account reinstated. In addition, a further escalation has been submitted to our Technical Team to investigate and assist with the connectivity concerns. The Technical Team will be reaching out and remains committed to seeing your connectivity issue through to resolution. The matter remains under active attention to ensure the service is fully restored and functioning as expected.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 16:27
Official
Hello Nozipho,
We understand how frustrating and disappointing this experience has been, especially after being without a working service, repeatedly trying to get assistance, and feeling that the support you needed was not provided when you first raised the issue. We can appreciate why this has left you feeling dissatisfied and questioning the value of the service.We`ve seen that you have since been in contact with our teams and that the necessary assistance has been provided to have the account reinstated. In addition, a further escalation has been submitted to our Technical Team to investigate and assist with the connectivity concerns. The Technical Team will be reaching out and remains committed to seeing your connectivity issue through to resolution. The matter remains under active attention to ensure the service is fully restored and functioning as expected.
Kind regards,
Mweb Team
We understand how frustrating and disappointing this experience has been, especially after being without a working service, repeatedly trying to get assistance, and feeling that the support you needed was not provided when you first raised the issue. We can appreciate why this has left you feeling dissatisfied and questioning the value of the service.We`ve seen that you have since been in contact with our teams and that the necessary assistance has been provided to have the account reinstated. In addition, a further escalation has been submitted to our Technical Team to investigate and assist with the connectivity concerns. The Technical Team will be reaching out and remains committed to seeing your connectivity issue through to resolution. The matter remains under active attention to ensure the service is fully restored and functioning as expected.
Kind regards,
Mweb Team