AR
Amith R
1 reviews | Active since Jun 2015
07 Sept 2015, 19:37
Mweb downgrade- lack of response from mweb team
Since the 24th of June 2015, I have been trying to downgrade my line and have sent numerous emails to the billing@ and sales10@ email address's. I received feedback once from a Rukaya Smith who told me to contact the sales10@ email. Since then I've been requesting a downgrade and no one is responding. I do not have the luxury of time to call through and be put on hold with a call center agent. <br> <br> Mweb please respond as your service is proving to be quite shocking.
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Mweb's replyOfficial
08 Sept 2015, 10:03Hello Ramballiea,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply08 Sept 2015, 10:03
Official
Hello Ramballiea,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services