MWEB... Double the Data, Double the Trouble!

Cannot wait for the day I can cancel this... Strange, that prior to signing up for this package myself, there was speeds exceeding 50MB p/s and there is evidence (recorded on speedtest.net at my address using a B618). Now running mostly at less than 10 MB p/s, albeit a different model of router. This was done when there was nothing on the coverage, which means I was the one to confirm this cover for MWEB. Weeks later, B315 arrives and I am now getting less than half the speed. Ra-ees Majiet doesnt respond to emails, and on top of that - I was told I would be debited within days of package commencement (end Jan, early Feb - call recorded as per Ra-ees) only to incur a sneaky double deduction without my consent on 28 Feb and 1 Mar.