Mweb double deduction.

A double deduction took place on my bank account. One on the 26th and on the 27th September 2023. I called MWEB the 27th. Spoke to Sameega and she told me they aware of double deductions and a bulk refund will be done. Called on the 3rd spoke to Sighle. Told me will escalate I must receive an email to provide my banking details in order for refund to be processed. To date I received no email. I called again 5th October 2023. Still no refund. Spoke to Tracey and she gonna escalate to her manager. And all the time they cannot provide a turn around time. This is bad service and unacceptable. I will definately not recommend there service to no one.