Mweb double deducted & wont refund

<p>Early April this year we lost our wifi and checked the debit order only to note that it had bounced so immediately did an eft. We phoned Mweb and told them we had paid and they stated they would never cut for only one missed payment but that there was a fault. End April a double debit order was deducted and we were informed that the April debit order had bounced. I told them I had paid via eft so they needed proof. I sent this together with demand for refund and was told they must wait for it to show in their bank. Seriously? More than one month later? What do you guys take me for? A fool. Anyway Mweb has been procrastinating and eventually, after twice having told me it would be credited to June and both times having been told no, they said a refund would take 4 days. Now today I get told they have 'requested' a refund (from whom??? themselves??) and that it would now take FIVE days. Obviously they have checked my salary date and have been stringing me along, or at least some obnoxious little person in their offices has, in order to ensure I do not get the much needed money back. I had not budgeted for this and, as a single parent, I have been unable to survive and have had to take loans for this R445. Thanks a lot Mweb. That was my bread money.</p>