Mweb - DONT USE MOVING HOME FUNCTION and DONT USE ISP

I have been an Mweb customer for the past 4 years.

I had to move to a new home last weekend (1 April 2023). I used the online function that Mweb has on their website "Moving home". This process has been initiated on the 27th Feb 2023, early enough to ensure that I have internet access once I move in. There is already fibre installed in the home and I have the valid Bnumber.

Mweb has failed to activate my internet connection. Second failure is the horrific call waiting times when calling the all center. My first contact with the call centrewas made after 40 min on 1st of April 2023. My query was escalated and was told that the internet will be activated on Monday, 3rd of April.

My second phonecall to the call centre was at 15:00 on Monday, 3 April 2023. Waiting time was 22 min. I was told that the internet will be activated by the evening.

The evening came and the evening went. 3rd call to the call center was Tuesday morning at 10:00, 4 April 2023. Waiting time 24 min, I was told the internet will be activated withing 30 mins, I can just relax. Not the case.

Next phone call was at 15:00, 4 April 2023. Waiting time 23 min to then get transferred to the moving department to wait another 25 min just to be told that I cannot get a timeframe of when the internet will be activated, maybe 10 - 14 working days.

There is an utter lack of care from Mweb's side and they do not try to solve the problem. I bet if I initiate the order from the beginning there will be a better turn around time.

My advice, stay away. I'm cancelling my order and Moving ISP's because more of this, I cannot take