MWEB DON'T TALK TO THEIR CUSTOMERS AND ARE IMPOSSIBLE TO GET HOLD OF!!!

I tried to call MWeb this morning to resolve a billing issue, but sat on the line for over 10 minutes while I had to listen to stupid music playing in my ear on a rotation. I then went online to try and chat with an agent. Needless to say, 10 minutes later, I am STILL WAITING to speak to an agent.

MWEB, WHAT DOES A PERSON HAVE TO DO TO SPEAK TO A HUMAN BEING AND NOT TO A ROBOT???