Mweb... Don't make the mistake of signing up

Assisted my neighbor's who are foreigners in applying for fibre. They paid a R1000 upfront. Router received but no installation. Almost 2 months have passed, we still waiting for assistance. They never answer. Agents are totally useless, promising to get back to you, but never do. Hundreds of rands spent on airtime trying to get a hold of them. Initially there was an issue as my neighbor's app**** for Telkom fibre which they didn't go ahead with. So that application was cancelled. When we did eventually get hold of mweb, a cancellation order number from Telkom was given to mweb. Still no response from Mweb. Worst customer service ever.