Mweb don't honour their deals!

In February 2023 Mweb contacted me once again about changing my ADSL line to fibre. I was finally swayed by the offer of a 25% discount for the first six months so gave the go-ahead for the installation of the line with Openserve with a 50/25Mbps line. At the same time, I opted for the upgraded Zyxel EX3301 WiFi 6 router at a cost of R699 to be paid upfront. It had also been announced that Openserve would be increasing their line speeds at no extra cost from April 1, so the 50/25Mbps line would become a 75/50Mbps line. Two or three days later a courier arrived with the incorrect free Zyxel EMG 3525 Router. I phoned Mweb and said they had delivered the incorrect router and they said they would send a courier to fetch it. The courier then contacted me and asked if they could collect the next morning. I said yes and waited six hours for them and they never showed up. I then phoned the courier and said I would have to cancel the pick-up and reschedule as I now had to leave the house. I never heard from them again. Openserve contacted me for the installation and did that the following week. I phoned Mweb Sales again and said the fibre line is now in what's happening with the router? They said they would sort it out. I said how does this work? Are you going to send an invoice? They said no I must go and log in on their website and go to "Messages". I did this - nothing, checked again the next day - nothing. Checked again - nothing. I then left it for two or three days and on checking again I saw there was now a message regarding the router and a link to do the payment. However, it didn't suit me to do it then, and when I went back to do it the following day, the message was gone. I phoned Mweb Sales again and said what now? They said the deal was now cancelled. I said what do you mean cancelled? They said I hadn't paid for the router so they cancelled the deal. I explained that I had been looking out for this message and it hadn't appeared for days and then when it did appear it was gone a day later. They said the message is only up for seven days and then gets deleted. I said well no one told me that - how on earth is the customer supposed to know? They apologised and said they would speak to a manager and get back to me and they never did. They then cancelled the entire deal - no 25% discount, no upgraded router, no nothing. A number of weeks passed which brings us to the first week in May '23 and once again they phoned with this "you must upgrade to fibre because Telkom is discontinuing copper" story. I said they had made me an offer in February which they didn't honour. They once again apologised but said there was nothing they could do. Regarding the WiFi 6 router, they said I could just keep the free one but would have to pay R1,299 for that PLUS R150 for delivery for a total of R1,449. I said no - I'm not paying that for something they stuffed up. So now the fibre is up and running with the standard free router and a downgraded line speed of 40/40Mbps. It was NOT the deal they offered me and I am thoroughly pee'd off about it. So for the record - as of today May 9, 2023 Mweb have 8,830 reviews on Hello Peter of which 6,945 rate Mweb 1 star or a whopping 79% of customers are seriously unhappy with their service. That's rather telling. Only a miserable 4% (342 of the 8,830) thought they were worthy of 5 stars. Guess what? They simply don't care.