MWEB ..... Don't go there!!

SHOCKING, SHOCKING, SHOCKING Service. Sold me an LTE package for an area where there isn't even LTE coverage available yet. Have been phoning every week since August trying to get this sorted out. Last week I was promised by NZULU on Wednesday 7th October that a Team Leader would be in contact with me within 24 to 48 hours to arrange for the Router etc to be returned for CREDIT. Almost a week later and STILL HEARD ABSOLUTELY NOTHING!!!!!!!