Mweb don't care at all. Just a number

All I ask is that someone helps, lets see how long this takes.

This is the whole correspondence yesterday, I have now done everything and still no internet. Good afternoon Nicolas Are you experiencing connection problems? Try out the new Scan feature in our Mobile App. How can we assist you? Sales Are you a first time customer, an existing customer looking to upgrade, or are you following up on a recent order? Existing Customer Please hold while we connect you to the next available agent. How long Hello you are speaking to Amanda how can I assist you HI, Someone called me and said the the internet should be sorted from Opern serve but this message came up and he said that I must contact Mweb and say Im connected without internet. Wifi 4.jpeg For thias order, Order No.X***0 Uncapped 200/200Mbps Fibre - Openserve 10/03/2026 Order Status: Provisioning Hi there. We apologise for keeping you waiting, it seems all our agents are currently busy. Your request has been prioritised and a specialist will join you as soon as they are able to. Please keep an eye on the conversation during business hours. If connecting via our mobile app, you can leave it open in the background and check back periodically. Hi there, my name is Ntombomzi, how can I assist you today? HI, Someone called me and said the the internet should be sorted from Opern serve but this message came up and he said that I must contact Mweb and say Im connected without internet. For thias order, Order No.X***0 Uncapped 200/200Mbps Fibre - Openserve 10/03/2026 Order Status: Provisioning This is the pic Wifi 4.jpeg i will be happy to assist you with your internet connection,am here to assist you So what next Other pics Wifi 2.jpeg Wifi.jpeg Wifi 3.jpeg i see the status of your oder still shows provisioning,i will send you to the provision team to assist Your chat is now in the Provisioning queue and one of our specialists from that team will be with you shortly. Good day, Thank you for contacting the Mweb Provisioning Department. You're speaking to Ncutukazi. How may I assist? HI, Someone called me and said the the internet should be sorted from Opern serve but this message came up and he said that I must contact Mweb and say Im connected without internet. This pic Wifi 4.jpeg They say it is closed but I dont have internet. Order No.X***0 Uncapped 200/200Mbps Fibre - Openserve 10/03/2026 Order Status: Completed Please provide me with your name and surname, ID number and cellphone number to access your account. Nicolas Lecornu *** 084****091 I see your service is active so I will transfer you to technical support to assist you with your connection please hold on Thank you Your chat is now in the Support queue and one of our specialists from that team will be with you shortly. Hi there, my name is Zalf, how can I assist you today? HI, Someone called me and said the the internet should be sorted from Opern serve but this message came up and he said that I must contact Mweb and say Im connected without internet. Here is the pic Wifi 4.jpeg They say it is closed but I dont have internet. Order No.X***0 Uncapped 200/200Mbps Fibre - Openserve 10/03/2026 Order Status: Completed Nicolas Lecornu *** 084****091 Please allow me a moment to load your account and check if we can get you connected. I kindly ask that you go through a few troubleshooting steps with me. Please unplug the power cable of both the router and ONT for 5 minutes. Please plug the router and ONT back in and test the connection. Hi, Just busy with it. I am not at home, so I am asking my son. I dont think it will help as we did try that. Do you perhaps have a UPS connected to the router and ONT? This is what is there when I moved in. Wifi 5.jpeg That is plugged into my router Wifi 6.jpeg Is the Openserve ONT currently powered on? The Openserve guy said it should be working. Wifi 7.jpeg But he said I must phone Mweb which takes forever to get them to connect the internet as it says connected no internet Please send an image of the back of the router showing the MAC address and serial number. Will send shortly Here it is Wifi 8.jpeg The above router is a 3rd party router taht was not sent by Mweb. It needs to be manually configured to gain internet access. The details that needs to be app**** to the router have ben sent via SMS. How do we do that Do you connect through the phone The router is not a computer, how do I configure it, through what. https://www.google.com/search?q=AX1800+Gigabit+Dual+Band+setup&rlz=1C1GCEU_enZA1181ZA1181&oq=AX1800+Gigabit+Dual+Band+setup&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRigATIHCAIQIRigATIHCAMQIRigATIHCAQQIRigAdIBCDI2MjZqMGo3qAIIsAIB8QVo0X6JlbLBbPEFaNF-iZWywWw&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:84c0648b,vid:tlEUA1UbMFQ,st:0 Connection type is PPPoe. I will try connect tonight via my phone to do the set up. I hope it works.

Rest assured, we are here for you, what a joke. Pathetic.

I have configured the Router, and still no help. Rest assured, I will make you pay for my time and money lost 10 fold. Everyone I know and more will know to never use Mweb.

STILL NO HELP, STILL NO INTERNET

You have been so called sorting this out since the 16th, how long still, when will this be sorted.

Still waiting, original request from Mweb was the 10th.

Still waiting

Good morning, Please cancel my subscription immediately. Since I have not had internet this entire month, please take this as my notice period and cancel the debit order as I think it is unfair to charge me for something I have not used. Thank you

HI, I still have not heard anything, still pathetic, confirm my cancellation and confirm that the debit order will not be deducted.

Once again, this is not about what you want, I have asked you to cancel my subscription and do not charge me for something you have not supp****, I fail to see the difficulty but then again your service is pathetic. Just do what I ask. All I expect next is what I ask to be done and and confirmation.

They tried to call once, but I was in a meeting. Since you could not call me when I needed help, why do they need to call now. So please forget about the call and cancel my subscription and debit order so I never have to deal with you again.

Once again our service is pathetic, I waited at 15:00, no call, not even after. Please confirm cancellation of everything I have asked so I never have to deal with you again. Rest assured that my family, friends, church, work environment and all social platforms will know to never ever consider Mweb.

Mweb just called, I answered immediately, to which they cut the call. I am so sick and tired of your pathetic service. Confirm cancellation now. I am now calling my lawyer, lets see if I can really claim that time and money you have caused me.

Good morning, I was told that my contract was cancelled and that due to my mistreatment, I would not be charged. Mweb has now deducted R3940.90. I want this sorted now.

Good morning, I have not received any email, can I please be refunded.

Good morning, When can I expect my refund, and please confirm the amount as it should be R3940.90.

Hi, send a private message to where and to who as this is all because your service is terrible. Just please get someone to call or email me so I can get my refund back and never have to deal with Mweb again.

Good morning, Mweb deducted R3940.90 and have only refunded me R3223.06, so please refund my R717.34. Can you simply not get anything right. It was clearly stated that because of how I was treated, I would not be charged any penalties, but yet I have been short paid. Please sort it out.

Good morning, I am still waiting for the refund or at least some form of communication.

Good afternoon,

Still no refund, no bank processing cycle takes this long, this is once again a slacking Mweb cycle of terrible customer service.

Please just refund me.

Still waiting, and you still have the excuse that it is a bank process, please can I have a confirmation date of when my refund will happen that it not tied to this pathetic excuse.

This means nothing, just empty promises of urgently and nonsense, still no date attached, just your empty promises again. Please give me a date that this will be done.