BD
BERNIE D
1 reviews | Active since Oct 2012
09 Apr 2026, 08:10
MWEB DONT CARE ABOUT SOME OF THEIR CLIENTS
Day 9 of no service that I am paying for. I was promised that someone was going to phone me yesterday, no one has bothered. I have done everything I can from my side as a client to ensure I get my service that I am paying for, but no one at MWEB actually cares. The complaints department dont even respond to emails.
The new norm is to pay for a service that you dont receive. What a lovely concept at MWEB
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Mweb's replyOfficial
09 Apr 2026, 09:21Good day, Bernie,
We completely understand how incredibly frustrating it must be to go nine days without a service you are paying for, despite your repeated efforts to resolve the issue. Feeling ignored and having promises of callbacks go unfulfilled would be upsetting for anyone, and it’s clear this experience has caused significant inconvenience and frustration.
To address this urgently, we have escalated your case to the relevant team and requested that they provide you with email feedback as soon as possible regarding the status of your service restoration.
Your concerns about delays, lack of responsiveness, and the impact on your experience have also been shared with our Service Quality Team to ensure they are reviewed and considered for improving our support processes.
For any further assistance, you can reach out via Hello Peter, and our team will respond promptly to assist you.
Kind regards,
Mweb Team
We completely understand how incredibly frustrating it must be to go nine days without a service you are paying for, despite your repeated efforts to resolve the issue. Feeling ignored and having promises of callbacks go unfulfilled would be upsetting for anyone, and it’s clear this experience has caused significant inconvenience and frustration.
To address this urgently, we have escalated your case to the relevant team and requested that they provide you with email feedback as soon as possible regarding the status of your service restoration.
Your concerns about delays, lack of responsiveness, and the impact on your experience have also been shared with our Service Quality Team to ensure they are reviewed and considered for improving our support processes.
For any further assistance, you can reach out via Hello Peter, and our team will respond promptly to assist you.
Kind regards,
Mweb Team
Mweb's reply09 Apr 2026, 09:21
Official
Good day, Bernie,
We completely understand how incredibly frustrating it must be to go nine days without a service you are paying for, despite your repeated efforts to resolve the issue. Feeling ignored and having promises of callbacks go unfulfilled would be upsetting for anyone, and it’s clear this experience has caused significant inconvenience and frustration.
To address this urgently, we have escalated your case to the relevant team and requested that they provide you with email feedback as soon as possible regarding the status of your service restoration.
Your concerns about delays, lack of responsiveness, and the impact on your experience have also been shared with our Service Quality Team to ensure they are reviewed and considered for improving our support processes.
For any further assistance, you can reach out via Hello Peter, and our team will respond promptly to assist you.
Kind regards,
Mweb Team
We completely understand how incredibly frustrating it must be to go nine days without a service you are paying for, despite your repeated efforts to resolve the issue. Feeling ignored and having promises of callbacks go unfulfilled would be upsetting for anyone, and it’s clear this experience has caused significant inconvenience and frustration.
To address this urgently, we have escalated your case to the relevant team and requested that they provide you with email feedback as soon as possible regarding the status of your service restoration.
Your concerns about delays, lack of responsiveness, and the impact on your experience have also been shared with our Service Quality Team to ensure they are reviewed and considered for improving our support processes.
For any further assistance, you can reach out via Hello Peter, and our team will respond promptly to assist you.
Kind regards,
Mweb Team