MWeb doesn't seem to care

I have a fibre product that is a capped package. I've been getting a quarter of the speed I pay for. I spent a morning holding on their help line only to get cut off or just silence on the line despite being number 1 in the queue. Eventually I decided to write an email to compaints@mweb and I'm still waiting for a response. MWeb seems to blame Covid however in my quest to find a new ISP I see there are other companies doubling the speed to bome users. So after three years I will be moving to a new ISP.