Mweb doesn't give a ****

Hi mweb I spoke to someone from billing today regarding my account.

I had made payment on the first of September for fibre and I had not received the service.

I contacted mweb and they told me to send a bank statement as proof that I had made the payment.

I called them for a few days with no luck as they told me they were unable to find the payment and that vumatel collects their payments using a service called pay fast. I contacted my bank and I was told that the merchant had not yet banked the payment.

After spending a few days on the phone and still not having service I contacted vumatel on social media

They then told me that the service had been suspended on the first of September 2021 by mweb.

I was told that I needed to send the screenshot that was taken from their platform to mweb. I sent it to docs@mweb

So this brings us to me speaking to roshaan today regarding this matter.

She was the one who initially asked to send through the bank statement.

She then asked me to send through another bank statement to ensure that the funds had not already been given back to me.

She had a bad attitude and I was getting very upset since I had spent hours on the phone with mweb my bank and on social media with vumatel.

I sent the screen shot and updated bank statement via email and I was put on hold for almost 15 minutes.

I still don't have any information as far as what I requested on this call. I was given no information about what I requested.

She put the phone down on me after I got really upset with her since she was no longer dealibg with my request but rather becoming sarcastic.

She got back and said that my payment was not received and that the bank statement still shows the very same information.

I was really surprised at the lack of customer service, care or even desire to assist a customer as I was doing everything in my power to help her do her job. She didn't sound like she knew what she doing n eith did she provide me with information on the account that I had already known.

I would like you to listen to the call on the 13th of September between myself and roshaan Abrahams the female customer service agent from mweb

Secondly I would like my money, R529 paid back into my account.

Theo Hendrikse ***

Mweb has no idea how to deliver customer service and this girl could not even tell me anything or deal with this enquiry which places emphasis on the level of customer service mweb provides.