MWEB DOESN'T CARE FOR ITS CUSTOMERS!

HelloPeter Team,

I am writing to lodge a formal complaint about MWEB and the ongoing lack of support I have experienced.

My Wi-Fi has been down since Saturday, and despite multiple attempts to contact MWEB, I have been unable to get any assistance. This morning alone, I was on hold for nearly two hours, only to get no resolution. I attempted to call again later, and my calls were not answered at all.

At this point, it feels impossible to get hold of anyone at MWEB, and the lack of communication is extremely frustrating. Reliable internet access is essential, and being without service for several days, with no feedback or support, is unacceptable.

I understand that technical issues happen, but what is not acceptable is the complete breakdown in customer service and communication. This is not how customers should be treated.

I would appreciate urgent assistance, a clear explanation of what is causing the issue, and confirmation of when my service will be restored.

Kind regards, Phila Tyekana