eS
elsa S
1 reviews | Active since Apr 2024
13 Mar 2026, 07:00
Mweb does not response!
Am I the only consumer who battlles to get hold of or any contact with Mweb? They do not reply to any emails. The telephone numbers supp**** is a lost case. yesterday I phoned and was told I am number 9 in the queue. After three hours (really 3 hours) I graduated to number 2 but gave up. I need to contact them because I want to cancell my subscription. I used the email address for business purposes but I am 87 years of age and stopped my bussiness. The debit order needs to be cancelled.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
13 Mar 2026, 08:34Hi Elsa, thank you for reaching out and for sharing your experience. We understand how frustrating it must have been trying to get through, especially when you’re simply looking to arrange the cancellation of your service. After checking, it appears that the account with Mweb is currently suspended due to an outstanding balance. In order for the cancellation to proceed and for the debit order to be stopped, the outstanding balance on the account would need to be settled first. Once the balance has been cleared, our team will be able to process the cancellation and ensure the account is closed accordingly. If you need assistance reviewing the balance or with the next steps, please let us know and we’ll gladly help guide you through the process. Warm regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply13 Mar 2026, 08:34
Official
Hi Elsa, thank you for reaching out and for sharing your experience. We understand how frustrating it must have been trying to get through, especially when you’re simply looking to arrange the cancellation of your service. After checking, it appears that the account with Mweb is currently suspended due to an outstanding balance. In order for the cancellation to proceed and for the debit order to be stopped, the outstanding balance on the account would need to be settled first. Once the balance has been cleared, our team will be able to process the cancellation and ensure the account is closed accordingly. If you need assistance reviewing the balance or with the next steps, please let us know and we’ll gladly help guide you through the process. Warm regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's replyOfficial
13 Mar 2026, 08:35Hi Elsa, thanks for bringing this to our attention. We’ve sent you a direct message so we can assist you further and provide more details regarding your account with Mweb. Please have a look at your inbox when you have a moment and we’ll gladly help you from there. Warm regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply13 Mar 2026, 08:35
Official
Hi Elsa, thanks for bringing this to our attention. We’ve sent you a direct message so we can assist you further and provide more details regarding your account with Mweb. Please have a look at your inbox when you have a moment and we’ll gladly help you from there. Warm regards,
The Mweb Team
The Mweb Team
Best regards,
eS
elsa S's updateReviewer Update
15 Mar 2026, 16:17Good day,
I am not denying the outstanding amount. (I am very sensitive to paying my responsibilities.) I admit that I reversed the last payments, BUT if I do pay, what guarantee do I have that my contract will be cancelled? I have been trying since last year to contact Mweb and notify them of my intended cancellation, but it was all in vain. There is simply no communication with Mweb possible.
Will I recommend their business to friends?
I am not denying the outstanding amount. (I am very sensitive to paying my responsibilities.) I admit that I reversed the last payments, BUT if I do pay, what guarantee do I have that my contract will be cancelled? I have been trying since last year to contact Mweb and notify them of my intended cancellation, but it was all in vain. There is simply no communication with Mweb possible.
Will I recommend their business to friends?
eS
elsa S's update15 Mar 2026, 16:17
Reviewer Update
Good day,
I am not denying the outstanding amount. (I am very sensitive to paying my responsibilities.) I admit that I reversed the last payments, BUT if I do pay, what guarantee do I have that my contract will be cancelled? I have been trying since last year to contact Mweb and notify them of my intended cancellation, but it was all in vain. There is simply no communication with Mweb possible.
Will I recommend their business to friends?
I am not denying the outstanding amount. (I am very sensitive to paying my responsibilities.) I admit that I reversed the last payments, BUT if I do pay, what guarantee do I have that my contract will be cancelled? I have been trying since last year to contact Mweb and notify them of my intended cancellation, but it was all in vain. There is simply no communication with Mweb possible.
Will I recommend their business to friends?
Mweb's replyOfficial
16 Mar 2026, 10:09Good morning, Elsa.
We completely understand your concerns and appreciate your transparency regarding the outstanding amount. To ensure we can process your cancellation correctly and avoid any further billing, the account needs to be settled in full. Once the suspension is lifted, only then can our team apply the necessary instructions to close the profile and confirm the billing status of the profile going forward. We are here to guide you through the process. Please send us a private message for any further assistance.
Kind regards,
The Mweb Team
We completely understand your concerns and appreciate your transparency regarding the outstanding amount. To ensure we can process your cancellation correctly and avoid any further billing, the account needs to be settled in full. Once the suspension is lifted, only then can our team apply the necessary instructions to close the profile and confirm the billing status of the profile going forward. We are here to guide you through the process. Please send us a private message for any further assistance.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply16 Mar 2026, 10:09
Official
Good morning, Elsa.
We completely understand your concerns and appreciate your transparency regarding the outstanding amount. To ensure we can process your cancellation correctly and avoid any further billing, the account needs to be settled in full. Once the suspension is lifted, only then can our team apply the necessary instructions to close the profile and confirm the billing status of the profile going forward. We are here to guide you through the process. Please send us a private message for any further assistance.
Kind regards,
The Mweb Team
We completely understand your concerns and appreciate your transparency regarding the outstanding amount. To ensure we can process your cancellation correctly and avoid any further billing, the account needs to be settled in full. Once the suspension is lifted, only then can our team apply the necessary instructions to close the profile and confirm the billing status of the profile going forward. We are here to guide you through the process. Please send us a private message for any further assistance.
Kind regards,
The Mweb Team
Best regards,